UX, Product Service System Project
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First project, My team (3 people) collaborate with Toolmorrow corporation
Best regards, Advisor. Assistant Professors Dr.Sompit Fusakul
Jan 2019 - 24 May 2019 ( 5 Months )
PS. 24 May 2019 is Taiwan court rules in favor of same-sex marriage, first in Asia
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Project happen in Thai context*
Tellmorrow
LGBTQ+
Platform prepare yourself
to tell your gender to your family
What is Tellmorrow ?
Tellmorrow is website platform For LGBTQ+ to prepare yourself to tell your gender to family's . By finding information assess the possibility and receive consultation with the sample family through the website .
Collaboration
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Tellmorrow project was developed from collaborate with Toolmorrow (social media that support the development of family relationships) and my team think and choose 'Acceptance gender difference topic'
Project Plan
Sample Survey
38 responses (16 questions)
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When do you know 'your gender' ?
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Who are you closest to in the end?
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Who are you not closest in your family ?
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Usually when you have a problem Who will you consult?
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Does your family know about your gender ?
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Do you want to tell them about your gender?
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Do you think they already know?
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Have you told your family yet?
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If not, why? / If so, how did the family react?
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What do you think if or somethings happened , It's will give you more courage to tell your gender, what is that something ?
Survey & Interview
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Interview both LGBTQ+ , them family
other family (accept, not accept) and family confused them child
' Pain point is LGBTQ+ can not to be themselves
with the most them love (family) '
Then make affects the open mind and talking with family
(studying, love, living). Therefore my team has set objectives is :Let the LGBTQ+ to be themselves With the people them love the most .
Purpose
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Let the LGBTQ+ to be themselves
With the people them love the most
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Ideas
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Get knowledge & How to before
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start to talk with family
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Experiment before starting to tell the truth
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Understand in the family perspective
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Gets a feel you are not alone
Solution
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to exchange experiences between children who want to tell with sample parents ever been listened both success and failure
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find information
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Test attitude of your family (before you tell gender)
Usertype & Persona
Tellmorrow Step
Check point process​
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​Checkpoint is point show another LGBTQ around user, there are both family accept and still not accept now, You are not alone and everyone fight together.
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My team intends to use the word
"Not Accept Now" Because the change takes time and The Family maybe accept in future.
Commentator
Sample system map from 8 types
Outcome
Tellmorrow clip video
Prepare to tell gender to your family
Thai language, No subtitle
My teams
Mr. Adisorn Khumpanbut left side
In one of reason why this project it's so effective because she has motivation
which understand LGBTQ+ insight with family of perspective.
Miss Karn Kanthipongphipat right side
She never lets a mistake pass, never. Even though this time is 5.00 am and we have to go morning at 8.30 am. I know one thing she love to discussion and make it's perfect.
Takeaways
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This is first project in PSS subject, its change perspective in work process and LGBTQ+. We should not believe 100% of last solution before we explore target and find the right problem.
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In the end my team can not continue to test last process (let their tell gender to them family) in that's time my team think we can not to responsibility.
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But one of psychologist said 'who want to tell gender with family must has the plan' ex. worse case, if family not accept and kicked out of the house, where should you go. then you should to deal with friend before. And when you deal with your family you should to gradual to change.
Not just being myself,
but want to be myself with the most I love